Privacy Policy

We collect information you voluntarily provide and information gathered automatically when you use our website:

• Contact details you submit — full name, email address, phone number (optional), and company name (optional).
• Message content you send through our contact form or other communications.
• SMS consent records — whether you opted in to text messages, the consent language shown to you, and the date and time of consent.
• Technical data such as IP address, browser type, and device information collected automatically.

We use the information we collect to:

• Respond to your enquiries and provide customer support.
• Send project updates, service notifications, appointment reminders, estimate-related and account-related communications you request.
• Send occasional marketing and promotional communications about our services, where you have opted in to receive them.
• Operate, maintain, and improve our website and services.
• Comply with legal obligations and enforce our Terms & Conditions.

When you provide consent to receive SMS messages from Airoxlab LLC, we may send customer care messages — project updates, support communications, appointment reminders, estimate-related and account-related notifications, and service-related messages — as well as occasional marketing and promotional messages about Airoxlab LLC services.

Message frequency varies.

Message and data rates may apply.

You can opt out at any time by replying STOP.

For assistance reply HELP.

You opt in to SMS by entering your mobile number and checking the SMS consent box on our Contact page. The box is not pre-checked, and consent is not a condition of purchase. For full program details, see our SMS Policy.

Airoxlab LLC does not sell or rent your personal information. We may share information only with trusted service providers who help us operate our website and deliver our services, and only to the extent necessary to perform those functions, or when required by law.

As stated above, SMS consent and phone numbers collected for SMS purposes are never shared, sold, rented, or disclosed to third parties for marketing purposes.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining records of SMS consent for compliance, resolving disputes, and meeting legal obligations. When information is no longer needed, we securely delete or anonymize it.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Withdraw consent at any time, including opting out of SMS messages by replying STOP.
• Object to or restrict certain processing of your information.

To exercise any of these rights, contact us at info@airoxlab.com.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

If you have questions about this Privacy Policy, contact Airoxlab LLC at info@airoxlab.com or visit airoxlab.com. You can also reach us through our Contact page.